​Last Updated: July 2025
 

1. Introduction

Eszter Luca Art ("we", "us", "our") operates the https://www.eszterlucaart.co.nz/  (hereinafter referred to as the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. The data that you provide is used to improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. 

2. Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected:
 

Personal Information

While using our Service, you may be asked to provide us with certain information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

• Contact Information: Name, email address, phone number, postal address

• Payment Information: Billing address, payment method details (securely processed through Stripe and other PCI-DSS compliant payment providers)

• Order Information: Purchase history, shipping preferences, artwork preferences

• Communication Information: Messages, inquiries, and feedback you send us

• Commission-Specific Information: Reference images, detailed project specifications, timeline preferences, custom artwork requirements, progress communication records

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​Usage Data

• We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
   

How We Collect Information

We collect personal information:

• Directly from you when you make purchases, contact us, sign up for our newsletter, or submit commission requests

• Automatically through cookies and similar technologies when you use our website

• From third parties such as payment processors or shipping providers (only as necessary for service delivery)

• Through our commission inquiry forms and consultation processes
   

3. Our Services and Information Use

Services We Provide

Eszter Luca Art specializes in:

• Original artwork sales

• Art prints and reproductions

• Custom commissions including:

  • Pet portraits

  • Landscape artworks

  • Bridal bouquet paintings

  • Bespoke statement pieces

• Shipping to New Zealand, Australia

• Shipping to international destinations on request
   

How We Use Your Information

We use your personal information for the following purposes:
 

• To provide and maintain the Service

• To notify you about changes to our Service

• To allow you to participate in interactive features of our Service when you choose to do so

• To provide customer care and support

• To provide analysis or valuable information so that we can improve the Service

• To monitor the usage of the Service

• To detect, prevent and address technical issues

• Processing Orders: To complete your art purchases and arrange delivery
   

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Wix.com (website hosting), Stripe (payment processing), shipping companies, and email service providers

• International Shipping Partners: Courier services and customs authorities for international deliveries

All third parties are required to protect your information and use it only for the specified purposes.
 

5. Cookies and Website Analytics

What Are Cookies?

Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better browsing experience and allow certain website features to function properly.
 

Types of Cookies We Use:

Essential Cookies (Always Active):

• Session cookies to operate our service

• Security cookies for security purposes

• Cookies that remember items in your shopping cart
   

Managing Your Cookie Preferences:

You can control cookie settings through your browser preferences:

To disable cookies:

• Chrome: Settings > Privacy and Security > Cookies and other site data

• Firefox: Settings > Privacy & Security > Cookies and Site Data

• Safari: Preferences > Privacy > Manage Website Data

• Edge: Settings > Privacy, search, and services > Cookies and site permissions
   

Note: Disabling certain cookies may affect website functionality, including the ability to make purchases or submit commission inquiries.**

Third-Party Cookies:

Our website may also use cookies from third-party services including:

• Wix.com (website hosting platform)

• Stripe (payment processing)

• Google Analytics (website analytics)

• Social media platforms (if you interact with embedded content)

• Gmail (email hosting platform)

These third parties have their own privacy policies and cookie practices.
 

Our website uses cookies to:

• Remember your preferences and settings

• Analyze website traffic and usage patterns

• Provide personalized content and recommendations

• Enhance the commission inquiry and consultation experience

You can control cookie settings through your browser preferences. For more information, see our Cookie Policy.
 

6. Marketing Communications

We may send you marketing communications about:

• New artwork and collections

• Special offers and promotions

• Art-related events and workshops

• Commission availability and seasonal artwork themes
   

You can unsubscribe at any time by:

• Clicking the unsubscribe link in our emails

• Contacting us directly

• Updating your preferences in your account settings
   

7. Website Hosting and International Transfers

Wix Hosting:

Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com's data storage, databases and general Wix.com applications on secure servers behind a firewall.

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8. Commission Inquiry Process and Privacy

For custom artwork commission Inquiries:

• We collect reference images and detailed specifications to create your custom artwork

• Progress updates and communication records are maintained throughout the commission process

• By signing the Commission Agreement, you consent to us photographing and showcasing your completed commissioned works in our portfolio, 

• Reference images are may be used on our social media to show the comparison between a commission and the reference
   

9. Children's Privacy

Our website is not directed at children under 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it.
 

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.
 

11. Changes to This Policy

We may update this Privacy Policy from time to time.  We will notify you of any changes by posting the new Privacy Policy on this page.

• Posting the updated policy on our website
   

12. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

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13. Compliance Statement

Stripe Payment Processing:

We use Stripe, Inc. to process payments on our website. When you make a purchase, Stripe collects and processes your payment information including credit card details, billing address, and transaction data.
 

Stripe is PCI-DSS Level 1 compliant, which is the highest level of security certification in the payments industry. We do not store your complete credit card information on our servers - this is handled securely by Stripe.
 

For information about how Stripe handles your payment data, please review Stripe's Privacy Policy at https://stripe.com/privacy.
 

Your payment information may be transferred to and stored by Stripe in the United States and other countries where Stripe operates, in accordance with their data protection measures.